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March 16, 2020

Dear Friends & Family,
It is during these times that I am most proud of our team! The TEAM is and has been there for all community members in Mecklenburg & surrounding counties. We have and will continue to provide you and
your family members affordable, comprehensive, quality services until this pandemic is over. We are confident that The C.W. Williams Community Health Center (CWWCHC) TEAM will continue to deliver high quality healthcare and ancillary services to you and your family members.
How will we continue to do so during this crisis? CWWCHC will enhance how we deliver care and services as your demands change during this time.For example, CWWCHC will increase Telehealth to include:

  1. Medical Care
  2. Pharmacy Services
  3. Chronic Care Management
  4. Mental Health Counseling
  1. Substance Use Counseling & Treatment
  2. Case Management Services
  3. Limited Dental Care
  4. Educational Services
CWWCHC also plans to increase sanitation efforts in all common areas to protect the well being of both patients and staff. We recognize that many children are home for the foreseeable future, which may cause some concerns regarding food stability. We therefore will make every effort to increase our Food Pantry Services.
Also, please know CMS will provide food to all school age children up to the age of 18 for those families in need. The children must be present to receive prepackaged Breakfast and Lunch. Please go to the CMS website for additional information and locations.Services that CWWCHC will have to briefly interrupt include:
  1. Patient Transportation
  2. Outreach
  1. Group Classes
  2. Home Visits
Please know that we do this hesitantly, because we want to provide exceptional service to our patients without interruption; however, we have an obligation to ensure the safety of patients and employees. By taking these extra precautionary measures, we are supporting local efforts to limit the spread and impact of COVID-19.
We sincerely want you all to be healthy. Feel free to call, email or contact us through our Patient Portal. We will contact you again once our telehealth program is fully functional.Below are guidance and informational resources from the Mecklenburg County Department of Public Health:
Be calm, be safe, and be well!

Debra Weeks,
Chief Executive Officer

Mission Statement

Improve the spiritual, physical and psycho-social status of the residents of Mecklenburg and surrounding counties by providing access to the highest
quality comprehensive family health and ancillary services to all regardless of their ability to pay.

Healing Hearts, Minds & Souls!



Mecklenburg County Health Department of Health Information:
Mecklenburg County Public Health(MCPH) considers novel coronavirus (COVID-19) to be a very serious public health threat and has declared a State of Emergency The declaration allows the County access to state and federal funds to offset the costs of fighting the pandemic. Follow the  North Carolina Department of Health and Human Services (NCDHHS) for statewide information.

What You Need To Know

An outbreak of respiratory illness caused by a novel, or new coronavirus (2019 Novel Coronavirus, or COVID-19) has been identified. The illness was first detected in Wuhan, Hubei Province, China but has since spread to other countries. Adults 65 and older and people with severe medical conditions including heart, lung, or kidney disease are most susceptible to the virus and should avoid crowds and stay home as much as possible.

The most up-to-date guidance and information are available on the CDC website

If you believe you have come into contact with someone who has been diagnosed with COVID-19 (2019 Novel Coronavirus) here is how you can determine your risk of contracting the virus:

 Are you at an increased risk of infection?
The CDC has identified specific criteria to identify individuals who are at increased risk of infection. Please call your healthcare provider or the public health department at 980-314-9400:

  • If you are at increased risk due to travel or potential exposure and you are experiencing symptoms of fever, cough, or shortness of breath.
  • If you feel sick with fever, cough or difficulty breathing and you have had close contact with someone who is suspected to have Novel Coronavirus within 14 days of when your symptoms started.

Your healthcare professional will work with your local and state’s public health department to determine if you need to be tested for COVID-19.

MCPH recommends the public take the following steps to prevent the spread of ALL respiratory illnesses:

  • Washing hands with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
  • Avoid touching your eyes, nose or mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Get a flu shot, it’s not too late. During this time of year, respiratory illnesses in North Carolina are often caused by infection with influenza or viruses that cause the common cold.

Still have questions? View Frequently Asked Questions or call the Mecklenburg County Public Health Hotline at 980-314-9400.


Stay Calm! Stay Safe! Be Well! Help prevent the spread of COVID-19:

  • Avoid close contact with the sick.
  • Cover your cough/sneeze.
  • Wash/sanitize hands regularly.
  • Avoid touching your face
  • Disinfect surfaces/utensils regularly
  • Practice social distancing.
  • If you have a fever, cough, or shortness of breath,  call us at 704-393-7720, ext. 1021, 1022, 1045..

(Patient Transportation temporarily suspended until further notice.)

Nothing is more important than your health and safety and the need to protect those most vulnerable to the coronavirus. The C.W. Williams Community Health Center, Inc. is taking multiple steps to minimize health risks to patients, teammates, and the community. As the situation with coronavirus (COVID-19) continues to develop, our entire team is ready and standing by to support you.

For COVID-19 updates, please visit the following websites:



Our Address

3333 Wilkinson Boulevard
Charlotte, NC 28208

800 Clanton road
Charlotte, NC 28208

Main Phone:

Dental Clinic : 980.335.0503

Pharmacy: 980.335.0505

Patient Transportation: 704.335.0304

Toll Free:

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